At XpressMall.pk, we strive to provide the best shopping experience for our customers. If you are not entirely satisfied with your purchase, we are here to help.

1. Refund Eligibility:

• Unused Items: We offer refunds for items that are returned unused and in their original packaging within 3 days of delivery.
• Broken Parcels: If the parcel is broken and the product inside is damaged, we will process a refund only if the customer provides video evidence of the parcel being opened. Therefore, we highly recommend recording a video while opening the parcel for easy refunds.

2. Non-Refundable Cases:

• We do not offer refunds for items that are accidentally broken, damaged by water spill, or any damage caused by the customer.

3. How to Request a Refund:

• To request a refund, please contact our customer service team with your order details and the necessary evidence (if applicable).

4. Processing Time:

• Once we receive your returned item and verify the condition, we will process your refund within 7 business days.

5. Contact Us:

• If you have any questions about our refund policy, please contact us at:
  +92 300 4902850
  [email protected].
• Reach out to us at:
  G-Floor, Aman Business Center, H-3 Block, Johar Town, Lahore, Punjab – Pakistan, 54782

Thank you for shopping with XpressMall.pk!